Clarity® Experience
Transforming the Customer Experience powered by RFID to enhance employee and customer satisfaction and loyalty.
Customer Experience Management Challenges
Anytime a customer interacts with an item there is an opportunity to enhance the customer experience with RFID, which creates tangible enterprise value.
Clarity® Experience Benefits
POI Terminal
Empower customers with accurate in-stock information and affinity suggestions.
Interactive Dressing Room
RFID-enabled virtual dressing room attendant, with capability to notify associates for help if needed.
RFID-enabled Self and Assisted Checkout
Increase throughput and accuracy while reducing checkout lines.
BOPIS Pickup
Login system to alert an attendant when a customer arrives to pick up an online order.
Customer Recommendations with Inventory Check
Real-time insights from our Clarity® RFID Experience software enables retailers to offer customer recommendations that are in their size and in stock.
Returns Fraud Alerting
Save on loss prevention by verifying if the item was paid for when it left the store and alerts for counterfeits.
Customer Experience Reporting
Customer Interaction Reports are available for every process an item touches from the stock room, dressing room, and checkout.
Integration with Store Inventory
Help retailers and brands monitor their inventory with Product Interaction Reports and integrate with customer experience solutions.
Enhance the In-store Customer Experience
Bring innovative operations to your stores with RFID-enabled experiences that will delight your customers.
- BOPIS Check-in
- RFID-based POS
- Self-Checkout
- Customer Scan & Go
- POI Kiosk
- Product Guide
- Assisted-Checkout
- Smart Fitting Room
- Product Interaction Reports
- Consumer Interaction Reports
- Inventory Look-up
- Price Checker
Real-World Success
How We Can Help
“Before we started to use RFID, we missed many customers because we didn’t have time, because we usually have to search for things we didn’t know 100% that we had. The fact that we have this technology in our store gives us a great opportunity to have more time with the customers.”
The New Era of Retailing Starts Here—RFID Adds Value to Every Process an Item Touches
Creating the foundation you need to empower enterprise-wide transformation from SKU to item-level operations.
2 Billion
Increase in Profits
20+ Billion
Items Connected with Digital ID
600+
Brands Served Globally
Complete Your Item-Level RFID Transformation
Frequently Asked Questions
What is RFID experience?
The RFID experience refers to the application of RFID technology to create engaging, personalized shopping experiences. 90% percent of companies compete primarily on customer experience and RFID can be used for inventory accuracy, streamlined checkouts, and enhanced interactions between customers and store associates. RFID technology turns shopping into a more interactive, efficient, and satisfying process for customers. SML’s Clarity Experience can help retailers take advantage of RFID to improve the customer experience. Contact our RFID experts today.
What does RFID do for the consumer?
For consumers, RFID technology means quicker and more accurate transactions, less time spent in checkout lines, easy access to product information, and enhanced personalization of the shopping experience. It ensures that products are readily available, supports efficient returns and exchanges, and significantly improves overall satisfaction with the retail experience. Learn more from SML’s RFID experts today.
What are the 3 benefits of RFID?
Three key benefits of RFID in retail include:
a. Improved Inventory Accuracy: RFID technology enhances inventory management, increasing accuracy up to 98%. This ensures that customers find what they’re looking for when they visit a store.
b. Enhanced Customer Service: With more accurate inventory data and reduced time spent on stock management, employees can spend more time assisting customers, thus elevating the in-store experience.
c. Streamlined Checkout Process: RFID-enabled point-of-sale systems allow for faster and more accurate checkouts, reducing queues and improving the overall experience for customers.
Start reaping the rewards of RFID by talking to our experts today.
How does RFID technology help in handling customer returns and exchanges?
With RFID, retailers can quickly verify the authenticity and condition of returned items, speeding up the returns and exchanges process. This accuracy ensures a smoother, hassle-free experience for customers and employees, improving their satisfaction and trust in the retailer. Companies that excel at customer experience have 1.5 times more engaged employees. Learn more from SML’s RFID experts today.
What challenges do retailers face in implementing RFID for customer service, and how can they be overcome?
Retailers may encounter challenges such as the initial cost of implementation and integrating RFID with existing systems. However, these can be overcome by selecting scalable, flexible RFID solutions like Clarity™ Experience and partnering with experienced providers who offer comprehensive support and integration services. Contact SML’s RFID experts today.
What is Clarity® Experience and how does it enhance RFID customer service?
Clarity® Experience is a comprehensive solution by SML that leverages RFID technology to transform and enhance the retail customer service experience. It streamlines in-store operations, improves inventory management, and enables personalized customer interactions for better service delivery. Learn more from SML’s RFID experts today.
Can Clarity® Experience integrate with existing retail systems to enhance the RFID shopping experience?
Yes, Clarity® Experience is designed to seamlessly integrate with various retail systems, including POS, inventory management, and e-commerce platforms. This integration enables retailers to leverage RFID technology for an enhanced shopping experience without disrupting existing workflows. Contact SML’s RFID experts today.
Can Clarity® Experience support omnichannel retail strategies to improve customer experiences across all touchpoints?
Absolutely, Clarity® Experience supports omnichannel retail by ensuring consistent and accurate inventory across all channels, enabling buy online, pick-up in-store (BOPIS) services, and providing customers with a unified shopping experience whether they shop online or in-store. Learn more from SML’s RFID experts today.
